Please Note! The Food Bank’s operating hours have changed to: Mon. – Friday 8 a.m. to 4 p.m.
Frequently asked questions & who to call for answers:
Delivery/supply issues:
“The truck is missing some of my ordered product” – Cicely Wyatt (252) 335-4035 ext. 104
If Cicely is busy assisting another neighbor, call Faye Knowles (252) 335-4035 ext. 117
“The delivery truck isn’t here on time” – Pam Rouson (252) 312-6213 ext. 108
If Pam is busy assisting another neighbor, call Alveta Chamblee (252) 312-9231 ext. 118
“I placed an order and realized I made a mistake” – Cicely Wyatt (252) 335-4035 ext. 104
If Cicely is busy assisting another neighbor, call Pam Rouson or Alveta Chamblee at the below:
Pamela Rouson (252) 312-6213 ext. 108
Alveta Chamblee (252) 312-9231 ext. 118
“My delivery invoice is incorrect” – Cicely Wyatt (252) 335-4035 ext. 104
If Cicely is busy assisting another neighbor, call Pam Rouson or Alveta Chamblee at the below:
Pamela Rouson (252) 312-6213 ext. 108
Alveta Chamblee (252) 312-9231 ext. 118
CSFP issues:
“I don’t have the correct number of boxes for my CSFP program” – Jenny Thompson (252) 333-8169 ext. 111
“I’m having issues with my tablet or Oasis Insight software” – contact Oasis Insight technical support at the below:
Toll Free: 1-888-764-0633
Email: support@oasisinsight.net
Agency relations:
“Our agency is having problems; we need help with mentorship” –
Alveta Chamblee (252) 312-9231 ext. 118, Pam Rouson (252) 312-6213 ext. 108, or Justine Koksal (252) 312-5663 ext. 116
“I have a question about granting or direct funding we have received” –
Alveta Chamblee (252) 312-9231 ext. 118, Pam Rouson (252) 312-6213 ext. 108, or Justine Koksal (252) 312-5663 ext. 116
“We’re having problems with TEFAP” – Alveta Chamblee – (252) 312-9231 ext. 118, Pam Rouson (252) 312-6213 ext. 108
“I have a neighbor who wants to apply for food stamps” – Vikki Smith (252) 312-5449
“We’re having problems with our Food Rescue/Direct Retail program” – Alveta Chamblee – (252) 312-9231 ext. 118, Pam Rouson (252) 312-6213 ext. 108
Donations/Volunteering:
“I’m a farmer and I want to donate product(s) to The Food Bank of the Albemarle” – Steve Mace (252) 333-8150 ext. 114
“My organization wants to come in and have a volunteer day” – Brian Gray, Communications & Volunteer Manager (252) 335-4035 ext. 113
“I’m an individual and would like to donate food to The Food Bank of the Albemarle” – Receptionist (252) 335-4035 ext. 0
How to Download and Install Microsoft Teams
Download desktop and mobile versions
Microsoft Teams demo and basics of how to use
Watch the video below for an in-depth look at Microsoft Teams:
Food Bank Data:
Good & Cheap: Eat Well on $4/Day PDF
Where to buy Good & Cheap: Eat Well on $4/Day
Food Flow Chart/Difference between a Food Bank and Food Pantry
Grant Writing Basics
Potential Grant Opportunities for Agencies
Talking with the Press – Media Talking Points
Delivery Fee Increase
Co-Branding with Food Bank of the Albemarle
All hunger-relief partners with Food Bank of the Albemarle should use the co-branding logo below.
Be sure that in your press releases, website, or anywhere you would identify with Food Bank of the Albemarle that you use the full name or the Food Bank, and or the logo. Please do not use all or portions of the Food Bank letterhead for your agency’s press releases or communication.
Questions or need additional files? Contact Brian Gray, Communications & Volunteer Manager at brgray@afoodbank.org
Additional Resources
| Monthly Training Schedule | Meeting Date |
Agency Call: This is a safe space zoom meeting that we give all agency relation updates and for agencies to share any thoughts, concerns, or compliments. |
2nd Tuesday of every month 12-1pm – via Zoom |
| Agency Orientation: This is an in-person meeting located at our headquarters for all onboarding agencies and existing agencies that has a change in board, staff, or volunteers. This date and time also includes Retail Donation Training, Oasis Training, Agency Express, etc. | 2nd Thursday of each month 9am-11am – In person |
| Oasis TAG: hosted by Jenny to discuss Oasis Tech Assistance matters for all existing Oasis users. Please contact Jenny Thompson to confirm: (252) 333-8169 | Weekly as needed – via Teams |
Agency Orientation
Agency Orientation Sessions are provided for the benefit of our hunger relief partners. In-person orientation provides partner staff and volunteers a chance to learn and grow together. These sessions help agencies learn about USDA and NCDA regulations as well as Food Bank best practices and guidelines with detailed rules & regulations as they relate to member organizations. Orientation also gives the member organization the opportunity to see the Food Bank and understand the operation and how it will benefit a member agency. The Food Bank staff also looks forward to meeting new members and hearing how their programs will benefit the community they serve. We ask that each partner please call in advance to register your organization and to send up 4 people to include staff and/or volunteers. The Program Director must attend, and the Board President is highly encouraged to also attend.
If you have any questions, please reach out to Pamela Rouson at 252-335-4035, ext. 108 prouson@afoodbank.org
OR
Alveta Chamblee at 252-335-4035, ext. 118, achamblee@afoodbank.org
The following agenda used is for Agency Orientation (Download)
Retail Donation Training
Retail Donation training is a mandatory training for agencies picking up donated product from Food Lion, Walmart, Fresh Market, or Panera. The training covers areas such as items that may be donated, record keeping requirements, good customer service and identification cards for participants.
Each year, volunteers participating in a retail donation program are responsible for attending training to obtain an updated Retail Donation Card. This training is for all volunteers who pick up food and products from retailers such as Wal-Mart, Food Lion and Panera Bread. Please make certain your volunteers check the expiration dates on their retail donation cards to ensure they remain in compliance with Food Bank of the Albemarle’s rules and regulations. For those that need renewal, this training is offered the 2nd Thursday of the month at Food Bank of the Albemarle.
If you have any questions, please reach out to Pamela Rouson at 252-335-4035, ext. 108 prouson@afoodbank.org
OR
Alveta Chamblee at 252-335-4035, ext. 118, achamblee@afoodbank.org
Agency Express Technical Assistance & Consulting (A-TAC)
Sessions will be held every 2nd Thursday of each month following Agency Orientation.
If you have any questions, please reach out to Pamela Rouson at 252-335-4035, ext. 108 prouson@afoodbank.org
OR
Alveta Chamblee at 252-335-4035, ext. 118, achamblee@afoodbank.org
Trailer Reservation
Reserve a refrigerated trailer full of perishable product for delivery!
How does it work?
We have a refrigerated trailer available for use by the agencies. The Food Bank of the Albemarle will load the refrigerated trailer with produce and deliver it to your agency’s location. The trailer runs off a 3-prong, high-voltage outlet or can use a generator if necessary (we have one available upon request). On the day of your distribution, use the trailer as additional storage for perishable product to help increase the overall capacity of your agency.
The trailer needs to be reserved at least a week in advance. Use of the trailer is not guaranteed depending on season, warehouse needs, and produce availability.
FOOD SAFETY RECALLS
